Facilities Management Service Desk

Welcome to our Service Desk

Service Desk is a web-enabled interface that provides a user-friendly web forum to submit, query, and report on work requests. Requesters can be kept informed via e-mail or can query the status of their request or work order throughout the entire process.

To submit a Work Request (including move request, special events, name plates, temporary signage, and banners on campus):

·         Click on Work Request on the left side menu under Submit Request

·         Fill in all required fields in red

·         Submit

To submit a Key Request:

·         Click on Key Request on the left side menu under Submit Request

·         Fill in all required fields in red

·         You will receive an email your key is ready for pick up

·         Bring photo ID to pick up your key

Key Policy: https://service center.twu.edu/TDClient/KB/ArticleDet?ID=39622

If you need a Master or Grand Master key, fill out and submit this form.

Assistance with this request page is available during working hours by contacting Facilities Ext 3137

To submit a Project Request (including space requests and permanent signage for departments):

·         Click on Project Request on the left side menu under Submit Request

·         Fill in all required fields in red, including type

·         Select the Department as mapped to the VP/Dean of your organization. (See Org Charts on www.twu.edu if you need more information to locate that department name.)

Project requests are made on behalf of the department head or chair and should not be entered without their prior authorization.

Assistance with this request page is available during working hours by contacting Dawn Byrd (dbyrd1) Ext 3592, or contacting twuprojects@twu.edu